Failed to connect to the Imperas server

[BuiNgocHieu]

Hello supporter,

I got the error log below when run any demo, example: Run_Fibonacci.bat

Info (PER_DDR) 21 License days remain (expires on 13 Aug 2021)
Error (LIC_SRVACC) Failed to connect to the Imperas server
Error (LIC_PROX) Please Ensure IMPERAS_PROXY_SERVER='http://rbins-ap.bosch.com/sgp.pac:3128' is correct
Fatal (LIC_SRVACC) Exiting:
Info Exiting
Press any key to continue . . .

I have follow the guideline and check my internet proxy work as expected.

BHU1HC@HC-UT31381N ~
$ http_proxy=${IMPERAS_PROXY_SERVER} wget http://www.ovpworld.org
--2021-07-23 16:52:30-- http://www.ovpworld.org/
Resolving rbins-ap.bosch.com (rbins-ap.bosch.com)... 10.187.0.23
Connecting to rbins-ap.bosch.com (rbins-ap.bosch.com)|10.187.0.23|:80... connected.
Proxy request sent, awaiting response... 200 OK
Length: 70638 (69K) [text/html]
Saving to: 'index.html.2'

index.html.2 100%[=================================================>] 68.98K --.-KB/s in 0.09s

2021-07-23 16:52:30 (810 KB/s) - 'index.html.2' saved [70638/70638]

==================
My enviroment as below:
Info (CHECK_IMP_ENV) Environment variables
IMPERAS_HOME : C:\Imperas
IMPERAS_UNAME : Windows
IMPERAS_ARCH : Windows32
IMPERAS_SHRSUF : dll
IMPERAS_RUNTIME : OVPsim
IMPERAS_PERSONALITY : $IMPERAS_HOME/bin/$IMPERAS_ARCH
IMPERAS_TOOLS : Not Set
IMPERAS_VLNV : C:\Imperas\lib\Windows32\ImperasLib
IMPERAS_ISS : issdemo.exe
IMPERAS_BATCH_LICENSE : Not Set
LD_LIBRARY_PATH : Not Set
Info (CHECK_IMP_ENV) Licensing Environment variables
IMPERASD_LICENSE_FILE : Not Set
LM_LICENSE_FILE : $IMPERAS_HOME/OVPsim.lic


I search this problem on the forum but not clear the solution how to fix now. That why I really need your help.
Thanks

[BuiNgocHieu]

[DuncGrah]

We test on Windows 10 and we have not found any issues. We state Windows 7 as our supported host software as this currently forms the main regrerssion test farm and is used to fully verify.

We have seen issues with proxy servers previously having specific securoty setting not allowing the requests to pass as expected. We will contact to provide a solution.